Office Policies

Complimentary First Visit

At your first visit to our office, we will discuss what you expect of orthodontic treatment and determine if we can help. We will help you complete a medical/dental history form, take diagnostic records that allow Dr. Murdoch to devise the best treatment options for you, and do a clinical examination; after which we will present these treatment options and discuss in full detail what you can expect and answer any questions you may have.

Complete diagnostic records which typically include photos of the patients face and teeth, and X-rays are required to make a custom treatment plan for each patient. These records are also helpful in tracking the progress of treatment as the teeth move under orthodontic care.

If you are ready to proceed with treatment we will discuss any questions you may have with your chosen treatment plan and help you set up your initial appointments.

Regular Appointments

The appointment where you get your appliances (aligners, braces, expanders, etc.) usually takes one to two hours. You will then see us at regular intervals four to eight weeks apart for an adjustment, which takes 20 to 40 minutes. Patients are seen by appointment only. We make every effort to be on time for our patients and ask that you extend the same courtesy to us. If you cannot keep an appointment, please notify us immediately. There may be a fee for missed appointments or appointments cancelled with less than 24 hours notice.

Payment & Office Policies


The cost of treatment depends on the severity of the patient’s problem. You will be able to discuss fees and payment options before treatment begins. 


In an effort to keep orthodontic fees down while maintaining the highest level of professional care, we have established this financial policy:

To fit your individual needs, financial arrangements can be made to extend your payments over a period of months.

  • For your convenience, we accept payment by Visa and MasterCard.
  • Auto withdrawal from your bank
  • Third-party financing available.


If you have insurance, we will aid by providing you with updated orthodontic coverage  and help you how to  navigate the process.

Convenient Online Services

We know how busy you are. That’s why we’re committed to providing you superior, leading-edge service. With our secure online service you will be able to:

  • Sign up for email or text appointment reminders
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