Meet the Team

From the time you first walk through the front door to the final time you step out of it, we want to make you feel welcome and comfortable. Teamwork is what makes our vision of an outstanding orthodontic practice a reality.

Although each team member brings her own specialized skill to the mix, everyone knows exactly how to blend our abilities to create a positive atmosphere as we work together to achieve great results for our patients. We are committed to being complete and comprehensive in our service to you, and take great pride in the relationships we establish with our patients.

Our staff is trained and skilled, and we strive to provide energetic and fun-loving service to each patient. We maintain exceptional treatment with the latest in technology and advances by regularly attending continuing education courses and seminars. We strive to be accommodating and sensitive to our patients’ needs and questions. We work hard to reinforce the importance of clean and healthy teeth, and we’re always looking for a reason to have fun and share a smile or two!

Appointment Coordinators

Our wonderful front office staff will greet you with a welcoming, friendly “hello” as you enter our practice. They are available to answer any questions you may have, and to help you schedule exams and coordinate insurance. We take great pride in our ability to provide quality patient care.

You’ll feel welcome and well taken care of from the very moment you enter our practice.

 

 

Vanessa

Reception and Appointment Coordinator

 


Arlene

Reception and Administration

I enjoy working in a great environment, where each member of the team is committed to our patients’ happiness. Orthodontics is about changing smiles and changing lives. I never get tired of seeing the transformations in a patient’s personality along with their smile.

My husband and I have lived on our sailboat since 2002. We sailed offshore for four years and now enjoy exploring the coast. We’re always fishing around for that elusive salmon!

 

Treatment Coordinators

Our knowledgeable and friendly treatment coordinators are here to guide you through your treatment from the very first day you walk through our door to the day you get your braces off.

Using a set of diagnostic records that will be taken on your first visit, they will give you a comprehensive explanation of what your treatment plan will involve, answer any questions you may have, and help you book the appointments you need to get you started on your orthodontic treatment.

 

Gerri

Treatment Coordinator and Systems Coordinator

 

Lesley

Treatment Coordinator and Patient Care Coordinator 

 

 

 

 

 

 

 

 

 

 

Helen

Treatment Coordinator and Communications Coordinator

I love being part of such a passionate and patient focused team.  It is amazing to see what a difference we can make to peoples lives by helping them to achieve their perfect smile!

I am married with 2 young children and have recently moved to Nanaimo from England.  We are really enjoying being part of such a great community and are loving exploring this beautiful island that we now call home.

 

 

 

 

 


 

Patient Care Coordinators

Our chairside patient care coordinators are here to help make you smile. Each patient care coordinator is dedicated to making sure you are comfortable and that you enjoy your orthodontic treatment. Whether you’re having your braces adjusted or removed, our chairside staff are gentle, friendly, and always available to answer any questions you may have.

 

Karen

Karen

Patient Care Coordinator and SureSmile Coordinator

I love to see the difference we can make for our patients in their appearance and functionality. It’s rewarding to compare their before and after photos, and show patients exactly how far they’ve come with their new smile. Most are amazed and can’t stop grinning.

I’m a parent to two fabulous kids. Most of my spare time is spent as their taxi driver or watching their activities. Along with my husband Kirk, we’re all family-oriented and love time outdoors, often with our dog Ozzie.

 

Tina

Tina

Patient Care Coordinator and Invisalign Coordinator

I love chatting with our patients and families. Each person always has something to share and we’re frequently laughing together. It’s fun to celebrate their achievements and hear about their plans. Spending my days helping people develop amazing smiles is very rewarding.

When I’m not working, I’m spending time with my two dogs: a pug named Kia and a Bull Mastiff named Daisy. We love to go on family hikes.

 

Becky

Patient Care Coordinator and Inventory Coordinator


Charlene
Lab Coordinator and Clinic support

 

 

 

 


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